Monday, May 15, 2006

United Airlines - Customer Satisfaction is in the Little Details

United Airlines just made the lives of all its Mileage Plus members a little easier. When you go to their website to check on your miles you don't have to enter your Mileage Plus number - you just have to enter your email address. Ok, this tells me that you need to have signed up with them prior to this and be getting monthly statements via email, but this is a no-brainer anyway. They come to you, you don't have to go to them unless you want to. more fumbling for your number and having to input it when you'd like to view any of your Mileage Plus info - just type in your email and password and you are good to go. Something simple, but it means a lot in the craziness of our busy days.

Thanks, United.

Just a little tidbit for today. Thanks for stopping by.

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